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Combsjo
New Member - Level 1

Error message logging into my account: You are currently not set up to use any Concur products.

Help!  It appears to be happening to other Concur users also. 

6 REPLIES 6
bpurvis
Occasional Member - Level 3

Yes, they are having issues. 

Nancyagfa
Routine Member - Level 3

We have this too and Concur Open shows a degradation but this is an outage.  No access for any administrator either.  I posted this on the Admin group as well.

Nancy Murray
slynn
New Member - Level 2

I am having the same issue. 

ccl
Occasional Member - Level 2

Found this:

Degradation Issue

Services Affected: Expense, Request

OPI-5495123

Started: Monday, June 13, 2022 12:21 PM GMT-0400

Issue Identified Monday, June 13, 2022 12:58 PM GMT-0400

We are working to determine the user impact and will provide information as it becomes available.

mikel2
Occasional Member - Level 1

Same message - affects all users including admin

 

Nancyagfa
Routine Member - Level 3

Update from Concur Open:

Dear Customer,

As previously reported, we identified a degradation affecting your service.

Impact Prior to Resolution: In the North America Data Center, accessing Concur Expense and Request services via SAP Concur website and SAP Concur mobile app is 50 % below expected level. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs.

Start Time: 16:21 UTC on 13 June 2022

Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.


We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.

Nancy Murray