Error message : You have unsubmitted company card transactions that exceed

[Prabhjot21]

Hi Team, 

I am getting an error of - "You have unsubmitted company card transactions that exceed the age limit allowed by your company policy. These transactions must be submitted before this report can be submitted. If these transactions are already assigned to another unsubmitted report, it is listed below and must be submitted first. ". Where as when i try to view, there are no expenses. 

Thank you!

[rohanpatil]

Hi @Prabhjot21 ,

The message is likely triggered because you have created more than one expense report that has old credit card transactions. Companies will usually disallow new cash expenses until you account for old card transactions. You should complete and submit the other expense report first.

In case more than one expense report has old transactions, the workaround is usually to submit the one without any cash transactions first. Worst case, you need to delete the other expense report and include all card transactions in one report.

If you have only one claim and there are no card transactions unassigned/ unsubmitted, then you should contact your internal helpdesk as the team may have setup the conditions in the audit rule incorrectly.

Best regards,
Rohan

[KevinD]

@Prabhjot21 on your June PDD report, you have two transactions from your CITI card with dates in May. I believe these are causing the issue. Also on this report, you have one out of pocket expense. The rule causing the message you received doesn't allow for CITI transactions 90 days old AND an out of pocket expense on the same report. I suggest opening this report, clicking the little checkbox next to the out of pocket expense then using the Move to button to move the entry to one of the other reports you have. Once you move the expense, you should be able to submit the June report.