Error logging in using my account

[YaoFeng]

My email  is yaof@opentext.com(need password,but enter computer boot password display error), but I need to log in using  account 3000106@opentext.com then error as follows

Sorry, there's a problem.

We encountered an error in processing your request.If you are still experiencing problems, please contact your company administrator or help center.

Please provide the following ID to support: 1 b2a89001dc4693fd1e67938b8231b08

[JessicaL]

Hello,

For this, you would need to reach out to your company's Concur Administrator. If you do not know who that is, perhaps begin by asking your supervisor, finance or IT. They should be able to point you in the right direction.

Best,

[ash_zegrati]

Hi all, and @JessicaL 

I’ve got the same issue and has not being fixed for weeks now, we have done everything internally possible

this includes: new computer

different browsers, Mozilla Firefox, edge, explorer, chrome, safari… error

full clean ups, cookies and cache 

tries on laptop, desktop mobile and tablet same error

this error has something to do with SAP and Concur

One time s wired this happened with the website certificate and I said ignore bad it went a slight step forward

this is getting beyond a joke and we are a global company 

please advise of a solution ASAP please help

 

[Davidshi]

Hi Ash,

Is your issue resovled? I have a user is having exactly same error. Please let me know.

[KevinD]

@Davidshi have them clear their browser cache and or try a different browser to see if that clears up the issue.

[Davidshi]

Hi Kevin,

I had the user tried in Incognito window, see error. Azure sign-in log shows the user signed in successfully. but she is still getting an error same as Any idea? 

[leedau]

@Davidshi Thanks for following up in the SAP Concur Community. I see that you are an Authorized Support Contact. I would recommend that you open a case in the SAP Concur Support Portal for our support team to investigate.