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YaoFeng
New Member - Level 1

Error logging in using my account

My email  is yaof@opentext.com(need password,but enter computer boot password display error), but I need to log in using  account 3000106@opentext.com then error as follows

Sorry, there's a problem.

We encountered an error in processing your request.If you are still experiencing problems, please contact your company administrator or help center.

Please provide the following ID to support: 1 b2a89001dc4693fd1e67938b8231b08

 

2 REPLIES 2
JessicaL
Frequent Member - Level 1

Hello,

For this, you would need to reach out to your company's Concur Administrator. If you do not know who that is, perhaps begin by asking your supervisor, finance or IT. They should be able to point you in the right direction.

Best,

Jessica
Travel and Expense System Administrator
ash_zegrati
New Member - Level 1

Hi all, and @JessicaL 

I’ve got the same issue and has not being fixed for weeks now, we have done everything internally possible

this includes: new computer

different browsers, Mozilla Firefox, edge, explorer, chrome, safari… error

full clean ups, cookies and cache 

tries on laptop, desktop mobile and tablet same error

 

this error has something to do with SAP and Concur

 

One time s wired this happened with the website certificate and I said ignore bad it went a slight step forward

 

this is getting beyond a joke and we are a global company 

 

my email and user name is ash_zegrati@goodyear.com please advise of a solution ASAP please help

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