Showing results for 
Search instead for 
Did you mean: 
New Member - Level 1

Error logging in using my account

My email  is password,but enter computer boot password display error), but I need to log in using  account then error as follows

Sorry, there's a problem.

We encountered an error in processing your request.If you are still experiencing problems, please contact your company administrator or help center.

Please provide the following ID to support: 1 b2a89001dc4693fd1e67938b8231b08


Frequent Member - Level 1


For this, you would need to reach out to your company's Concur Administrator. If you do not know who that is, perhaps begin by asking your supervisor, finance or IT. They should be able to point you in the right direction.


Travel and Expense System Administrator
New Member - Level 1

Hi all, and @JessicaL 

I’ve got the same issue and has not being fixed for weeks now, we have done everything internally possible

this includes: new computer

different browsers, Mozilla Firefox, edge, explorer, chrome, safari… error

full clean ups, cookies and cache 

tries on laptop, desktop mobile and tablet same error


this error has something to do with SAP and Concur


One time s wired this happened with the website certificate and I said ignore bad it went a slight step forward


this is getting beyond a joke and we are a global company 


my email and user name is please advise of a solution ASAP please help