Emailing Receipts to Receipts@concur and receipt not appearing

[espencer1trumpf]

Good morning 

One of my colleagues use to send all his receipts to receipts@concur and then his receipts will appear in the receipt area in concur, but since we change our company name he's having issues.

All he receives is blank sheets, the images are not appearing 

Please could someone help to advise why this is happening

many thanks 

Emma Spencer

[KevinD]

@espencer1trumpf can you private message me the full name of the employee, please?