Email Verification Not Working

[ipxfer]

Anyone else having issue with email verification?  We are not receiving any emails from Concur on the email verification; however, we do receive other emails from Concur that are not related to verification.

[AshleyB]

Hi @ipxfer,

Good question! Have you created a support ticket for this issue? Sounds like it could be your company's VPN or firewall. I am curious to hear if other community members have seen this before and what solution they found. 

[Hilda9600]

My manager also told me that she set up my account with concur and everytime I send for an email verfication on password I get nothing... 

[KevinD]

@Hilda9600  check your junk or spam folder. If it is not there, then your company may have some sort of firewall issue that is preventing emails from coming in from concursolutions.com. You would have to work with your IT group to have them allow receiving emails from concursolutions. 

Kevin

[KevinD]

I know you have probably tried this, but have they been checking in their junk or spam folder? If yes and they still aren't showing up, then Ashley makes a good point about VPN and Firewall.

[Jeyefsi]

What i am.getting is below and i am not sure what cause it. It is my first time to register "email is found to be duplicate in our system."

[KevinD]

Can you provide me your company name and your first and last name in a private message, please? 

Most likely, you already have a profile using your email address that is why you are getting the duplicate message. 

[pmradixon]

Did you ever solve this issue? I am having the same problem. My IT team says everything is ok on their end because other people in the company are receiving e-mails from concursolutions.com. Also checked my junk folder.

[KevinD]

@pmradixon  Someone else recently had this issue and it turned out their email address along with 35 other people was on the Suppression list. Maybe speak to your IT group about that. I think it has to do something with Amazon Web Services. 

[Nancyagfa]

This happened to my entire company as we had some email issue that caused company emails to be sent back to Concur.  Without retrying, Concur put us all on the Suppression list and I did not find this out until I brought a case to support.  Normally there is no suppression on the first email return, but that is what happened.  Our emails have been flowing since it was corrected.

[steveshank]

Did you/your team correct this, or did Concur support correct this by removing those on the suppression list? Concur support sent us reply indicating that we had to take that action, however we don't have access to AWS and have no ability to make that change.

[steveshank]

I was able to answer my own question. The AWS suppression list affecting email notifications such as approval notifications, status changes, etc. is something that had to be corrected by Concur support. Concur initially sent me the instructions, but the problem could only be addressed by Concur since we do not have access to AWS used by Concur. A support case resolved the issue for our users. It's still unclear how some of our users were placed on the suppression list, but at least there's a path to correct it. Hope that helps anyone else that encounters this issue.

[new_phoenix]

Hi, Kevin -
I have another recommendation to add to the list that you might find useful. It is possible that an employee might have set an Email Rule in Outlook to automatically move any email messages with the sender of autonotification@concursolutions.com to the "Clutter" or "Junk" or just to simply delete it. For that reason, the email message was not seen by the employee.

Also, wasn't there a feature that provided the ability to see all email notifications that were sent out? Is there a special permission required to have the ability to review all the email messages that were sent out by Concur?  I recall that functionality being available at one time, but that functionality might have been limited in subequent "Builds" to only those with a special new "Permission"

[csandlin]

Our company used to have Concur but then changed to Webexpense. They are now back with Concur and I am unable to verify my email because it says I am linked to another account. I can only assume its my old account from when we were with Concur previously. I don't know who else would have used my email on their account. How can I get my email deleted off of the other account (Wherever it may be) so that I can actually verify it on my current account? 

[KevinD]

@csandlin it is definitely from the old account you had. Well, I shouldn't say definitely, but logically it makes sense. You might have to submit a help ticket to SAP Concur to see if they can go in and unverify the email address from the old site. That is really the only way unless someone at your company can access the old site. Also, the verified email does not need to be your work email address. It can be a personal email. 

[mprasek]

Our company changed names a couple years ago and our email address extension changed too. My login for Concur is still the old email address (which no longer functions). My old email address is still the primary "Email 1" address. When I add the new address, I never received the verification code email. I've whitelisted "concur" email addresses, checked both spam and junk folders, and verified there are no Outlook rules in play. I want to be able to email receipts. It used to work.