Email Notifications - Are they working for you?

[Rebecca]

Hi,

Is anyone experiencing problems with email notifications at the moment?  Users are complaining that they haven't received notifications when they have submitted expenses and when expenses have been returned.

I've also seen an email notification which was sent to an approver reminding them to approve a claim which they had already approved a couple of hours earlier.

Rebecca 

[DavidN]

We have experienced the same thing.

[AshleyB]

Hi @Rebecca ,

Thanks for posting! Have you created a support ticket for this issue? Our support team should be able to provide insight and guidance. 

[Rebecca]

Yep I've created a support ticket for this. 

Thanks

Rebecc

[AshleyB]

Great! 

Support will be able to help you look into this. In the meantime, I too am interested in learning if your fellow community members are seeing the same thing. Thanks for starting this conversation!

[Rebecca]

Emails seem to be working again now.  We had to whitelist the new Concur IP addresses.   I spotted they had in the monthly release notes.  

Thanks

Rebecca