ERROR: SAP Employee Vendor Account missing on your employee profile

[mikalalnr]

Can anyone advise on how to remedy this?

[KevinD]

@Guillaume5 The Vendor Account needs to be added to your SAP Concur Profile by your company's site administrator. I'm sending you a private message with a name you can contact. 

[soaringhigh25]

We are having the issue as well.  Can you also help us to resolve this issue?

Thanks, Shelly

[KevinD]

@soaringhigh25 have you reached out to your site admin? You can usually find them in either the Finance, Accounting or Payroll/HR departments. 

I cannot do anything from my end as far as updating your profile. It must be done by someone at your company.

[soaringhigh25]

 I am an admin and I am trying to get employees into the ERP so they can submit their expenses.  Some I am seeing in the ERP and some  are not coming over.  Do you know which field in quickbooks Concur is using as the trigger for vendors to be added to the ERP list?

[soaringhigh25 · Accepted solution]

FYI, I figured it out.  QuickBooks Desktop Enterprise version 2022

The fields (in the Vendor Center, main 'address info' tab) Concur uses to bring them into ERP (that we had not filled in) were:  First Name, Last Name, & Main email. 

I would have assumed it would be the field Vendor Type (on 'additional info' tab): Employee Reimbursements, and so I also have that enabled as well.  Good Luck ~S

[ortizdei]

Hi Kevin, I'm having the same issue. Should I open a ROSE ticket or is there someone I can contact directly? Thank you

[KevinD]

@ortizdei for these types of issues, I would suggest opening a ROSE ticket. 

[stoyanr1]

I have the same issue, could I also have a contact?

[KevinD]

@stoyanr1 you will need to submit a service now ticket through your Rose help ticketing system.