E-receipt attached itself to the wrong charge

[maryluebbert]

Have an expense showing an exception.  This staff member stayed at one hotel during the work week, then returned rental car to airport and spent that one night there --- so 2 different hotels for the trip.  AMEX has attached the E-Receipt to the wrong charge.  Also, it was 2 different hotels and it is attached to the wrong hotel chain.  Normally, I could unattach a receipt, but since this is an EReceipt, I can't.  Is this a credit card issue or can I take the wrong receipt off this expense through Concur?

[KevinD · Accepted solution]

@maryluebbert I think you can unmatch it. Are you on our new UI or still on our legacy UI? The process for unmatching is now a little different in our new UI. We now say "Separate".

I'll await your reply on which interface you are using.

[KevinD · Accepted solution]

@maryluebbert I think you can unmatch it. Are you on our new UI or still on our legacy UI? The process for unmatching is now a little different in our new UI. We now say "Separate".

I'll await your reply on which interface you are using.

[maryluebbert · Accepted solution]

I'm new to this job and Concur so am not certain as to which interface we utilize.