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BigRiv
Occasional Member - Level 1

Duplicated reservation - Cash & Pending Card Transaction

Reservations (airfare, hotel & car hire) are coming into Available Expenses as both 'Pending Card Transaction' as well as 'Cash' payment type.  Why is this occurring and how do I fix it?

2 REPLIES 2
rohanpatil
Super User
Super User

Hi @BigRiv ,

 

It is strange that you are getting two entries. I assume that one is the travel segment that flows through and another is either the receipt image or the e-receipt. My suggestion would be that you match the entries that are the same along with the card transaction (if it is not matched automatically). If this was not always the case, I would raise a case with your helpdesk/ Concur administrator to understand what is causing this. Most likely a change in the configuration that took place.  Hope this helps.

Best regards,
Rohan


Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.


Best regards,
Rohan
Fellow Concur Site Administrator
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KevinD
Community Manager
Community Manager

@BigRiv could you send me a private message of someone experiencing this issue, please? Click my username (KevinD) then the Message button. I looked in your account, but didn't see any expenses. 🙂


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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