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Reservations (airfare, hotel & car hire) are coming into Available Expenses as both 'Pending Card Transaction' as well as 'Cash' payment type. Why is this occurring and how do I fix it?
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Hi @BigRiv ,
It is strange that you are getting two entries. I assume that one is the travel segment that flows through and another is either the receipt image or the e-receipt. My suggestion would be that you match the entries that are the same along with the card transaction (if it is not matched automatically). If this was not always the case, I would raise a case with your helpdesk/ Concur administrator to understand what is causing this. Most likely a change in the configuration that took place. Hope this helps.
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@BigRiv could you send me a private message of someone experiencing this issue, please? Click my username (KevinD) then the Message button. I looked in your account, but didn't see any expenses. 🙂