Duplicated reservation - Cash & Pending Card Transaction

[BigRiv]

Reservations (airfare, hotel & car hire) are coming into Available Expenses as both 'Pending Card Transaction' as well as 'Cash' payment type.  Why is this occurring and how do I fix it?

[rohanpatil]

Hi @BigRiv ,

It is strange that you are getting two entries. I assume that one is the travel segment that flows through and another is either the receipt image or the e-receipt. My suggestion would be that you match the entries that are the same along with the card transaction (if it is not matched automatically). If this was not always the case, I would raise a case with your helpdesk/ Concur administrator to understand what is causing this. Most likely a change in the configuration that took place.  Hope this helps.

[KevinD]

@BigRiv could you send me a private message of someone experiencing this issue, please? Click my username (KevinD) then the Message button. I looked in your account, but didn't see any expenses. 🙂

[BEngelke]

Hi @KevinD, 

Just wanted to see if you found a solution to this? I'm seeing duplicate reservations and we can't combine to the correct transaction so they're cluttering up individual's dashboards. I've been changing the pending transaction reservation to cash and $0 where I can but I'd like to get to the root of the problem and get it to stop happening. 

Thanks! 

Barbara