Duplicate credit card charge

[yolandalovett]

I have a hotel charge obtained 5/31/2022 (check out date 6/1/2022) under my expenses. I've reconciled it on my expense report, but the charge is still showing up in my que. My question is how can I find out if the hotel charged me twice for the room and is that why this charge is showing up even after I've already expensed it on my report? I've submitted my expense report for approval, but a charge is still sitting in the que as an expense, but it's a duplicate. Please advise!

[KevinD]

@yolandalovett you will need to either call the credit card company or go online and check your corporate card statement to see if there is a second charge for this hotel. If there is, you'll need to call the Hotel and have them reverse the charge. This will cause another transaction to show up eventually that has a negative amount. Once the credit has arrived, add that and the duplicate charge to your next expense report. They will zero each other out. 

If there isn't a duplicate charge appearing on your corporate card statement, then to get rid of this extra transaction, your company card administrator will need to hide it. This is because your company doesn't allow deletion of company card transactions and they aren't using the Personal Expense checkbox. It looks like your company has something called a TMSS Ticket option to submit issue and/or a phone number to call. Log in to SAP Concur and look in the Company Notes section for the link and phone number.