Duplicate Credit Card Charges and Refunds

[Freemac9]

My Concur account is showing duplicate P Card charges and then refunds the vendor paid back. I have zero balance on my account, but Concur wants me to account for them. The charges occurred in June and I already submitted mu June expense report, which been approved. I really need to delete these charges and refunds. When I try to submit a new report in August to address these, I get error messages. Is there a phone number I can call to deal with tis? I've been screwing around with this for over an hour two or three times. I'm frustrated,

[KevinD]

@Freemac9 what is the error message you received? I tried going into your account, but it appears the system is experiencing an outage at the moment. I'll await your reply about the error. I'll try your account here in a few minutes to see if I can get in so I can assist you.

[KevinD]

@Freemac9 I was able to look at your expense reports. The issue is that on your Freeman - August 2021 report you have PCard transactions added to a report with the wrong policy. PCard transactions can only be added to a statement report. Statement Reports and Expense Reports although they look identical are technically not the same. A Statement Report is for PCard transactions only. So, you need to delete the report that currently shows a zero total and add the four line items from this report to the Statement Report you have named PCard Expense 07/27 - 08/26. That should do it for you. 🙂