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Hei, I have several deductions from a business card (eg. travel agency fees) for which I upload the same document as receipt. The Concur system gives me a warning that this might be a duplicate and I cannot submit the claim. Any ideas how to solve this? I cannot combine the expenses in one.
Solved! Go to Solution.
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@liesken So, I was typing a reply, but since I had some extra time, I thought I would look up your report. There is a third Alert on your report. I've highlighted it below. That is why you cannot submit, not the duplicate alerts. To be fair, there was probably a better way this could have been handled. I think they could have created a rule that wouldn't allow you to even create the report, rather than tell you have report creation that reports can't be created, which isn't 100% accurate as we can see. The message should have said, "you are not allowed to submit expense reports at this time". Anyway, I'm probably being a little too picky, but regardless, your company isn't allowing reports to be submitted until the date mentioned.
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Hi @liesken
Is it a warning (exclamation mark in an orange/yellow triangle) or an error (cross in a red circle)?
Warnings don't prevent submission but errors do and, in my experience, duplicate check rules are normally only warnings.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@liesken So, I was typing a reply, but since I had some extra time, I thought I would look up your report. There is a third Alert on your report. I've highlighted it below. That is why you cannot submit, not the duplicate alerts. To be fair, there was probably a better way this could have been handled. I think they could have created a rule that wouldn't allow you to even create the report, rather than tell you have report creation that reports can't be created, which isn't 100% accurate as we can see. The message should have said, "you are not allowed to submit expense reports at this time". Anyway, I'm probably being a little too picky, but regardless, your company isn't allowing reports to be submitted until the date mentioned.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Thank you all for the replies. It seems as if the actual error was related to the integration related submission restrictions. Without doing anything different I was now able to submit the report. Thanks again everyone for using you time on this!