We have tons of different projects going on, and people tend to submit their expenses under wrong project tasks. We have to have our help desk look into each case, reach out to the manager and make sure it's been corrected. Does anyone ever have some good practices to help people locate the correct project tasks while submitting expenses?
We tend to use Audit Rules to attempt to assist our employees when they have choices to make - like project codes - and that seems to work for us. I'm interested to see what others have done, too.
@xinyili217 I would agree with @JessicaL that Audit Rules are a good way to prevent this. I've seen other customers create audit rules block submission if the user selects an incorrect project task. Without seeing your configuration, it is a bit difficult to make a recommendation on how the Audit Rule should be set up.
What determines that the project task is incorrect? Is it employees belonging to certain departments or cost centers should not be choosing certain project tasks? Can you provide a little more detail please?
Thanks for your response. I joined the team recently and would dig further about their configuration and what they are looking for at this moment. I'd love to discuss more details here once I figure it out.
@xinyili217 we will be here once we hear more from what you learned about your company's configuration. 🙂