Do I need to report these two expenses that can be cancelled with each other?

[chengdunlei01]

Hi, 

My name is Dunlei Cheng and I work for Eli Lilly. My working email address is: cheng_dunlei@lilly.com.

I had a business trip to Indianapolis 3/15-3/19, 2022. I stayed in Hyatt House Indianapolis Downtown 3/15-3/18 and the hotel charged my American Express business card $449.28, which I included that in my expense report and my manager as well as American Express approved this expense.

However, there are 2 expenses that were related to Hyatt House which are cancelled with each other that I don't know how to include in my expense report. The 1st one charged $449.28 on my American Express card on 3/17 and the 2nd one gave American Express an credit of $449.28.

I guess the 1st one might be charged with error by Hyatt as it was even charged one day before I left for Hyatt. The 2nd one might be self correction by Hyatt. But I cannot report both expenses as I don't have either receipt of each expense to include in my expense report.

I wonder what else I can do with both expenses. Any help will be appreciated. 

Thanks.

[KevinD]

@chengdunlei01 just add those to your next report. They will cancel each other out. That is the best way to clear them out. If the system requires a receipt for them, I would type up an explanation, save it as PDF and attach it to both.

[chengdunlei01]

@KevinD 

I will try your way and let you know if it works or not. Thanks for your response!

[chengdunlei01]

@KevinD 

I tried your suggestion but it did not work out. The reason was the system asked me to itemize the hotel expense of $440.58 that was wrongly changed on Am Exp card on 3/17. Without a receipt, I could not do the itemization so Concur declined to submit the report on my behalf. 

I am thinking the system should be able to figure out that both expenses can be cancelled out. I am not sure in this scenario if there is anything I can help unless you can let me know new tips. Thanks.

[KevinD · Accepted solution]

@chengdunlei01 to satisfy the itemization requirement, just put the stay as one day and put the total of $440.58 in the amount field with no room tax. That should do it.