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Occasional Member - Level 1

Disputed Transaction

Hi, my credit card was wrongly charged on 14th April and the vendor has refunded the amount on 5th May. However, the refunded amount does not appear in SAP Concur. Thus, I am not able to create a report to select the refunded amount and offset the wrongly charged amount. Anyone has similar issue or how can I address this?

Occasional Member - Level 1

can someone advise me on this please?

Community Manager
Community Manager

@z3fei I looked at your account and I don't see any hidden refund transactions. I suggest speaking to the team who issues company cards to see what they suggest. It might not really be an issue for you as long as the refund is reflected on your card statement. I would double-check with the card issuing team at your company though.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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