This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Digital receipts aren't auto-matching to the expenses. Cardholders are being prompted to add the receipt when the receipt is already in the system.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
If the transactions are already in the report, it is usually beneficial to remove them from the report. Then, in the "Available Expenses" screen, Concur should allow you to check the box for each pending item to match them.
Best,
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@andrealliott305 if they are not auto-matching, then bot the receipt and the card charge should be sitting in the users' Available Expenses. Users can select both items from the Available Expenses section, then use the Match button to combine them together. Have them try that and let me know how it works out for them.