Denied payment - Bank Name required

[rs671943]

Hello,

After these recent updates my payments are not going through and get denied.

Says that bank name is missing but when I go to Concur Expense I am not able to edit the bank information - it is in "read view".

The payments went through without a problem 2 weeks ago and I have not updated anything. 

[KevinD]

@rs671943 I took a look at the two reports in question. What I find to be a bit curious is that the reports were sent for payment date yesterday but somehow payment was from the bank was denied less than 24 hours later. That seems a bit too fast. If you look at the reports that were approved, there was about five days from final approval to payment. 

Also, I saw in the system that bank information was imported in, which tells me that your company took your banking information from Payroll and imported it to SAP Concur. That is why you aren't able to edit. I would recommend contacting your payroll or HR departments and let them know about this issue. 

Unfortunately, there isn't an existing sure fire fix I can provide. 

[stephanietwist]

Open a support case.  Our 11/07 & 11/08 payment batches all failed due to bank name missing, which is not a required field.  Expense Pay is looking into, but no resolution yet.  We currently have 133 payments fail due to this issue. Perhaps the more people with support tickets will help escalate issue.  

[jcsutter]

We had quite a few fail due to bank name missing too. We opened a ticket to help escalate the issue. 

[sajohns21]

Any luck with this issue? This just happened to me on 11/8.  I was able to update my address. My account was setup in 2005 and haven't had any issues until last Friday.  I did update my address.  Now the issue is when this was paid by my company, the status was set to 'paid' but I immediately received the email saying it was denied. 

[iszlerm]

We are all of a sudden having this issue as well. Opened a ticket on Friday but no resolution as of yet.

[MSteele]

I'm not sure if this will help anyone, but if you are Admins, there is a post in the Admin Group named Expense Pay to Employee Not Working that is discussing the same problem.

[jqatsha]

Admin for a large company here and I am getting notices from several of our employees that they are getting the same error when submitting.  Did a particular bank start rejecting Concur files without Bank Name filled in?