Delete receipt linked to corporate card? can only append

[ssamuels]

Hi All,

We are having an issue on certain expenses where you if you attach the wrong receipt by accident you cannot remove it, only append (add to it). 

Hoping someone can help solve the issue, we would like to be able to delete the incorrect receipt and upload the correct one. 

Thank you 

[KevinD]

@ssamuels are you trying to delete an image using the mobile app or using the desktop version?

Is the user by chance using ExpenseIt to capture the receipt? 

Also, if you send me a private message with the name of an employee that is experiencing this issue, I can go in and take a look. 

[BLopez]

Hi.  sometimes this depends on the status of the report.  If the report has been submitted, you cannot remove documents, you can only append.  If you need to add a note, create another document with explanation and upload that as well the correct receipt.  If the report has not been submitted or depending on the processing step, you can recall the report.  The recall button will be where the "submit" button was.  You will then be able to access the full functionality for the receipt, both detach and append.