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We have a custom workflow for Rental Cars which goes to our Travel Administrator when a person puts a rental car on their expense report to ensure it was not a direct bill expense. Our Travel Admin submitted an expense report with a rental car (not a direct bill) and now her manager cannot approve the expense report because it will go to her next as part of the custom workflow and one cannot approve their own expense report.
We are unsure how to correct this issue. Any ideas?
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@knsnater you might be able to create a workflow Skip Step that says to skip the Travel Admin approval if employee equals the travel admin. This will likely require a support ticket be submitted to SAP Concur because most companies do not have someone with the correct permissions to edit workflows. If you happen to have someone who can access the workflow, then they can create the skip step.
Another workaround that will be less effort is to have an Expense Processor pull up the report and do the approval.