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New Member - Level 1

Credit card charge does not match receipt

I have am expensing a hotel credit card charge that has some personal charges. The hotel sent me a updated folio with my personal charges removed, and only what was charged on the card. The hotel also credited by card. So, now I have an entry for a credit and a charge that doesn't align to the receipt. How can I show the original receipt is covered with the credit and still submit? HELP!

Community Manager
Community Manager

@BeckyG32 I tried looking up your profile based on your email and company name. I did find a profile for your, but it says it is inactive, so my guess is your company has a subsidiary or has moved to a new instance. 


Could you send me a private message with the username/log in ID you use to access SAP Concur, please? I won't be able to provide any help if I cannot find your active profile. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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