Credit Card Expenses not processed correctly

[MadhuriLM]

I recently joined a company where they have not been using the Concur functionalities fully. Credit card expenses are mapped and submitted and approved correctly however the settlement of credit card is done by finance separately therefore the expenses remain open and outstanding since implementation in 2023.  This also sends out reminders to employees stating that expenses are outstanding. 

can we delete the old expense claims in order to eliminate the reminder emails? 

[KevinD]

@MadhuriLM reminder emails go out if there are company card transactions that are not assigned to a report or sitting on an unsubmitted report. If that is what you mean by "old expense claims", then technically you can delete the claims. However, the card charges that were on the reports you deleted would still be showing in user profiles and reminder emails would still be sent. You would need to hide all those transactions from users to get the reminders to stop.