Courier Expense Reimbursement

[ShivamKPathak]

I created a reimbursement request for courier expense. I attached approval mail of my manager along with receipt. But the claim was sent back stating courier cost is too high. Please attach band1 mail approval mentioning the amount in the mail. I want to know the name whose approval mail I should attach. Will Rajeev Nair's approval mail be good to go.

I am not able to contact support team or create a ticket for that. Help me on this on priority.

Thanks in advance.

[KevinD]

@ShivamKPathak since the report was sent back due to a breach of an internal policy, we won't really be able to assist you here on the Community. We will not have access to or know your company's policies and what requirements your Finance or Accounting teams have in place for submitting expenses. 

Were you able to see the name of the person who sent back the report? If you open the report and go to Details or Report Details, you should be able to view the Audit Trail. This should show you who sent back the report. I would reach out to that person to ask for more clarification. 

[ShivamKPathak]

Poonam Ganediwal sent back the claim.

Can you help me by asking her about whom she is asking for to give mail approval.

Can she name that person. As I am confused with the term band1. 
Or if Rajeev Nair’s approval would be fine?

[KevinD]

@ShivamKPathak unfortunately, reaching out to Poonam is beyond my scope of what my role allows. This will need to be handled internally between you and Poonam. 

[ShivamKPathak]

@KevinD How can I contact her?

[KevinD · Accepted solution]

@ShivamKPathak you should be able to look her up in your company's directory. 

[ShivamKPathak]

Thanks for your reply @KevinD 

[jramirki]

I brought a pair of steel toe boots from inventory. How do I submit my receipt to be refunded ? ?

[KevinD]

@jramirki hello there. Your company has advised me that all JCI employees need to submit their help issues internally, so my recommendation is to speak to your direct manager to see if you have been set up with an SAP Concur profile. Not the profile you created here, but a separate one that gives you access to www.concursolutions.com. That is where you would submit expenses for reimbursement. Your direct manager should be able to help you find how to submit an internal help ticket. 

[jramirki]

Hi Kevin, Thank you  I look into this when I have more time.