Corporate Card

[enzosimoes]

The user used a card that was later canceled. Now she uses another card, but the expenses from this new card do not appear in Concur. I don't know if we should register it manually or wait for a response from the bank. Supposedly, this card registration in Concur was done automatically.

What should I do? How do I make the expenses from the new card appear in Concur? Is the registration manual or is it done by the bank?

[KevinD · Accepted solution]

@enzosimoes how long ago was the first time the user used the new card? It takes anywhere from 3-5 business days for card transactions to appear. 

If it has been longer than, then you might want to go in and manually assign the card to the user. As long as the card account can be found when searching on the Company Card screen, you can assign it.

[enzosimoes]

I understand Kevin, my primary question would be how to add this new card  (the path until you reach the correct tab) and if there is a problem with that (adding it even if I already have an existing one). I understand that the bank is responsible for this communication. Anyway, please help me with the correct way to add the card and check if this card belongs to the owner.

(Thanks for the help, I'm new to Concur)