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ikesssss
Occasional Member - Level 1

Concur user keeps receiving email "Unreconciled Corporate Card Transactions" but no transactions

Hello,

 

We have a case that our Concur user keeps receiving email "Unreconciled Corporate Card Transactions" as below from ( EmailReminderService@concursolutions.com) but when I checked in user's Concur profile, I cannot see any unreconciled items and no available expenses to be assigned to report as well.

 

May I have your advice how can we get rid off this reminder email to be sent to the user?

 

Dear XXXX,
You currently have 2 transactions in your corporate card statement that has not been reconciled in Concur. Please login, complete reconciliation as soon as possible.

 

Thank you,

Ike

 

 

 

1 Solution
Solution
KevinD
Community Manager
Community Manager

@ikesssss if you could kindly private message me the full name and log in ID of the user, I can take a look to see if I can find anything. No promises, but it doesn't hurt to have a second set of eyes. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

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1 REPLY 1
Solution
KevinD
Community Manager
Community Manager

@ikesssss if you could kindly private message me the full name and log in ID of the user, I can take a look to see if I can find anything. No promises, but it doesn't hurt to have a second set of eyes. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.