Concur is an abomination

[OneWolf]

SAP should be ashamed of this abomination of an app. I mean salesforce is bad, but compared to Concur, creating and advancing opportunities in salesforce is like playing Frogger. This app is unintuitive, clunky, buttons and tabs all over the place, slow as Hades, and full of errors and warnings that are impossible to figure out. The aggregate wasted human time trying to submit expense reports with this tool must easily exceed 100M man hours per year. It literally takes an hour to complete a 2-3 day expense report. I would rather have to tape my receipts to cardboard and mail them in boxes than use this tool. How can SAP have let this happen? 

[MSteele]

Just a suggestion - go to the website and click Help.  There are plenty of useful docs and tutorials for the app and website.  There could be some shortcuts and easier ways of doing things than what you are currently doing.

[OneWolf]

Thank you for the helpful response. I have indeed spent much time reviewing docs and tutorials. Getting help navigating a field of landmines is lovely but the question is why can't we just design the field to have an easy path to follow. 

[KevinD]

@OneWolf I empathize with your frustration. No one wants to spend over an hour on an expense report. Often times we find that customers frustrations stem from stringent policies put in place by their company's SAP Concur administrators to reduce fraud and exorbitant expenses. If I may suggest, reach out to your  company’s admin about your frustrations and see if there’s perhaps a more streamlined approach possible either in your use of the product, or your company’s implementation. We have a ton of resources specifically for your SAP Concur Admin in our Admin Resources (Expense label) section.

[kday]

You are spot on. This is the worst app I have ever encountered. Do they even talk to end users? Paper and pen was quicker, more accurate and much, much, much faster. And I'm someone who loves tech. Using it is like being given a manual to operate a nuclear submarine when all you want to to is order a sandwich. Even signing up for this forum was a joke. The CEO of this company should be forced to try to use SAP without help. He/She would see what a terrible product it is.

[KevinD]

@kday hello there. We respect everyone's opinion and I wanted to reply so you wouldn't think that we only reply to positive comments.

What would be super helpful is if you provided some specific examples of why you find the app troublesome. It is difficult for me to pass on feedback that are general statements. So, if you could let me know what could be improved, I can pass that on.

As for signing up for this Community, what exactly caused you some difficulty? I am one of the team that manages this site and we are always looking for ways to improve things, so if you found signing up for the Community to be a bit cumbersome, please let me know what exactly what it was so we can discuss it as a team. In fact, our weekly team meeting is today so it could be a good topic for use to discuss, if you are able to reply here soon..

I look forward to your response and passing on your feedback about both things.