Concur expense login issue

[braisbec]

Currently having issues logging in to my concur expense account. Recieve this error message everytime I try and login. 

 

[leedau]

@braisbec Thanks for posting in the SAP Concur Community. I will send you a Private Message, as you will need to contact the Concur Administrator at your company.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[wji03]

Hi Lee-Anne,

Currently I can't login to Concur and system keeps telling me invalid message as above. Would you please be able to help:

Thanks,

Ting (e: william.jiang@travelctm.com)

[kchin]

Hi Lee-Anne

I am the company administrator and we are receiving this message when we try to log in.

Sorry, something went wrong.

We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id bfae8288cfb0e8e66916852de64f7748-1 for additional help.

please advise what I need to do.

Thanks

Karen

[leedau]

@wji03 Did you click on the Forgot password link to attempt to reset your password?

[SFBLPL]

Hi, 

I am also our Concur administrator and am having the same issues, so are several of my colleagues, I have tried to reset my password but still having the same issue.

I am unable to raise a support case as I need to log in to do this, can you help please.

Thanks.

[SSlavik]

Hello.   Concur Open shows "degradation" for Concur Expense, Travel, Invoice, Imaging and Analysis.   As admin for my company, I have also not been able to log in.   I have called the Admin help line and I'm currently waiting for a call-back, as Concur Open should show this as an outage/disruption not merely a degradation.   I've received notice from contacts I have with many other companies that use Concur, of the same issue.   Hang tight everyone!