Concur error - subsequent incorrect charge

[Darren230509]

Hi there , I attempted to book a rail ticket using concur . The concur app errored out on the final page and requested I start the process again . I repeated the booking steps again and received the same error message . I actually gave up and booked a ticket with them via the station . The issue is that my expenses report and Citibank have charged me twice for the bookings made via Concur ( i have no rail ticket or confirmation that it was a success) . I have contacted Trainline and Citibank who have said that its a Concur issue . I have spent an hr looking for a way to raise a ticket or speak to someone in concur but seem to be blocked at every option - Please help

[TriciaW]

@Darren230509 Hello.  Thank you for posting in the SAP Concur Community. I don't see anything in your Trip Library for those bookings.  I will send you a private message of your Concur Admin so they can open a support case on your behalf.

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[Darren230509]

@TriciaW Hi , This is still nor resolved and now has caused an escalation - I have a support ticket raised and I have responded . Please can you provide a contact number to speak to someone as this is now critical . 

[TriciaW]

@Darren230509 I just sent you a private message with an email address for your travel support team within IBM.  I do not have a phone contact to share.