Concur New UI - "Combine Expense"

EdwinaM · ‎Aug 7, 2022

In the new UI I am able to select two Cash Expenses and click on the "Combine Expenses" button. I then receive an error message "Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again. If the problem persists, please contact your company administrator or help desk with the following incident code: 36ecf144-de50-4c60-a834-2077a7a1e7f2"

Is this working as intended? I thought you needed to have one Cash and one Corporate Card expense in order to combine?

KevinD · ‎Aug 8, 2022

@EdwinaM you cannot combine entries that have the same payment type, so what you experienced is by design. Although the Combine button turned on when you selected the two cash expenses, the system won't evaluate the payment types until you click Combine.

You can combine a cash or pending card transaction item to a corp card transaction.

Thank you,
Kevin
SAP Concur Community Manager
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EdwinaM · ‎Aug 8, 2022

Yes that's right. So, for me this is a bug. The button should be greyed out if I select two cash payment type expenses. Or at very minimum the error message should tell me as a user the reason why the step couldn't be completed. But ideally the greyed out button. Is this a bug that we need to raise a Concur ticket for?