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I have a couple of employees at one of our locations that have inputted all of the information in for their expense but it will not save, causing these employees to try over and over again to re-input and save the information with no success. They have uninstalled and reinstalled the app with the same problem. Both employees are using an android phone. One of the employees entered their information in their computer browser and saved it. They can see it showing from their mobile app but they can't save anything in their mobile app. Any suggestions on getting their Concur mobile app to save their data?
Solved! Go to Solution.
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We tried but that didn't work. Concur ended up sending this response to us.
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@jlindeman are the users receiving a "Saving Expense Failed" message?
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@jlindeman have you users try these steps:
1. Login to the Concur mobile app
2. Tap on the three horizontal lines in the upper left hand corner
3. Settings > Additional Features > Report Entry Experience (disable)
Someone else had a similar issue and disabling the Report Entry Experience helped. Let me know if this works for your users.
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We tried but that didn't work. Concur ended up sending this response to us.
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@jlindeman did you get the issue resolved?
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Yes, this has been resolved. It was the way the company was set up that was causing the issue. Thank you for trying to help.