Concur Global Pay - Bambora for customers who converted from Concur Pay North America

[Orit_Dor]

Are you facing payments failures for US users due to users not checking a checkbox under the Banking information?

[Jhemmi]

Yes. I just came back from being off for Thanksgiving with a million emails stating many team members received failed payments. Come to find out this was a missed communication from Concur that this box must be checked for US Employees. Even thought we sent out our last payment from classic pay and not global. Very frustrating as now we are in a mad dash to fix this and get the properly language out to our team members. 

[KevinD]

@Jhemmi could you provide a screenshot of the box that must be checked so that others can benefit from this thread and hopefully avoid the issue you had, please? 

That would be a big help. 🙂

[Orit_Dor]

Thanks for sharing, we are not live yet - so will appreciate all the information you can share.

hope you will manage to fix this as soon as possible.

my understanding is that the checkbox only appear in the user profile, and user will need to update their bank details prior to the report submission, and the system will not stop the submission in case the check box is not signed. 

[Jhemmi]

[Jhemmi]

I am also not able to see some of our new batches that were set up. So we may have done this wrong as well. 

Advice, make sure that all payments are officially sent off before switching your batches. DO NOT process any reports while you are switching to your new batch, as I thought we did this and I switched the batch, and the payment did not go. It was aborted and now I have a mess.

[Orit_Dor]

Got it - thanks, we are planning the cutover to switch to the new batch only after confirming the payment status as paid. and during this time we will stop our users from submitting