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Just a silly question but not understanding why it is
I see for one of the user see as 'Start a Claim' or 'Create New Claim' where as another user see it as 'Start a Report' or 'Create New Report'
any details here why it is
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It is based on the country assigned to the user or the language they have set in their personal settings. For example, U.S. employees will be using U.S. English as their default language. They will see Start a Report. A user in the U.K. will have U.K. English as their default language and see Start a Claim.