Concur App view is defaulting to desktop view

[soligol]

The Concur App is defaulting to the desktop version view after logging in. I cannot get to the Mobile App view so cannot perform tasks like scanning receipts.  My app is up to date. Is there a fix for this? 

Thank you in advance for helping!

[KevinD]

@soligol are you using iPhone or Android? Are you able to record what you are doing or provide a series of screenshots for me so I can see what is happening, please? This will help if I have to escalate to our mobile team. 🙂

[emilj]

Kevin,

I have the same issue. But I could not see how this was addressed.

regards

Emil

[KevinD]

@emilj our mobile team informed me this issue should now be fixed. Please try again and let me know if it works. 

[thinh5]

Kevin, I have been having this issue too. It takes me to a web-based concur on the app. Its so hard to accomplish anything. how do I get it to the app again?

[KevinD]

@thinh5 make sure the app is up to date. If it is have you tried shutting down your phone and rebooting?

[dnoyce01]

I’m having this same issue…I have removed the app and redownloaded and when I go to sign-in, it defaults to the desktop view, what can I do to fix this?

Dennis

[joebamboo22]

this is happening to me too. increasing my expense report time by 500%. Please fix

[KevinD]

@joebamboo22 and @emilj our mobile team is looking into this issue, so they are aware of it. They suggested that if you can, submit a support ticket case to SAP Concur. If you aren't able to, then your company's site administrator will need to do it on your behalf. Cases help them track the issue accordingly. 

[KevinD]

@joebamboo22 our mobile team informed me this issue should now be fixed. Please try again and let me know if it works. 

[emilj]

Kevin,

yes, it works now. Thanks for the great support!

Emil

[beneve]

I see this thread stating it was resolved at some point, is it reoccurring? I received a new company phone, downloaded Concur app to complete an expense report and it continually redirects me to the desk top view (concursolutions.com). Thanks

------Please disregard, I was using an incorrect sign-in method. App is working perfectly. Thanks-----

[hugosenges]

I have the same problem, what was your ''incorrect sign-in method'' and even better, what is the correct one ? Thanks

[hugosenges]

Hi, I have exactly the same problem. Just joined a company, installed SAP Concur app on my Iphone, and after logging in, I'm stuck on a desktop view.

Can you please help me?

[KevinD]

@hugosenges are you using a personal phone or a company supplied phone?

[hugosenges]

Thank you for your reply Kevin.  It's a company supplied phone

[KevinD]

@hugosenges I thought so. It is likely the phone is using MDM (Mobile Device Management) which means apps are controlled by your company. You will need to contact your IT Department and let them know the issue. 

Before doing that you could try to uninstall and reinstall the app. If that doesn't work, reach out to your IT Department as they will need to resolve the issue.

[Fishpond30]

Hi. I am having the same problem. Mine is going straight to desktop version instead of mobile app.

This happened on my work phone for a start. Then now my personal phone is doing the same. Both phones at one point went to the mobile version, and have now stopped doing it. recently my personal phone.

I have done all the usual things of restarting and reinstalling.

How can I change/stop this from happening?

[KevinD]

@Fishpond30 question for you...is your personal phone set up in anyway to access your company's resources? For example, do you access company email? I'm asking because many companies use Mobile Device Management software to allow their employees to more securely access company resources on their phones. If this is the case at your company, you likely will need to work with your IT Department to get the issue corrected. 

If your personal phone isn't set up to access company resources, please let me know.