Re: Concur App redirects to website on iPhone

justinbru · ‎May 16, 2023

Instead of the app booting up, it redirects to Safari and opens concursolutions.com. Does anyone else have this issue? This happened to me about a year ago and I was able to correct the problem by updating my OS. This time, I have updated my OS, uninstalled and reinstalled the app and restarted the phone multiple times with no luck. Any advice would be appreciated.

KevinD · ‎May 30, 2023

@justinbru is this still an issue? If so, let me know.

Thank you,
Kevin
SAP Concur Community Manager
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AbbyD · ‎Jul 18, 2023

Hi Kevin, I’m having the same issue as well. App and iOS are fully up to date. I am also on an iPhone and it routes me to the desktop site. Can send you a video too.

justinbru · ‎May 31, 2023

Hey Kevin,

Thanks for getting back with me, yes it is still an issue. I have the most current OS, have uninstalled and reinstalled SAP Concur app, have cleared the cache on both the app and Safari, and I have also updated the server it connects to (https://us2.concursolutions.com). The app still redirects to the website, and asks me to sign in. Previously, the app would open up and I had an "Expense It" feature that would allow me to photograph and store my receipts. This is no longer available.

Aryeh2b · ‎Oct 5, 2023

Is there a fix for this or is the App now just a shortcut to the website?

leedau · ‎Oct 6, 2023

@Aryeh2b Thanks for posting in the SAP Concur Community. Are you experiencing an issue with the app. Can you provide a screenshot?

Thank you,
Lee-Anne Dautovic
SAP Concur Community Moderator
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