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Occasional Member - Level 2

Concur App - Error Failed to Add to Report

Good afternoon - One of our employees is experiencing issues in trying to attach a receipt via the ExpenseIt mobile app but are experiencing issues (see screenshots below).  Specifically, it looks like the app is having issues "Analyzing the Receipt" and in turn fails to add the expense to the report.  He's already followed the instructions provided by Concur to clear his cache, browsing history, remove and reinstall the application but it didn't work.  Any suggestions would be greatly appreciated.  


Concur Error 1.JPGConcur Error 2.JPG