Completely confusing dialog box

[mtyznikBT]

I don't know if Concur employees read feedback here, but I did want to explain from an end user's point of view that this dialog that I get when I hit "submit report" is completely unintelligible to me.

I paid for all of these expenses, and I am requesting reimbursement. So why does it say $2,000 under Company payments and $0 under Employee payments? Does that mean the company will pay $2,000 to the employee? Or does it mean the company already paid $2,000?

When it says "Due Employee", does that mean due to the employee, or due from the employee? Likewise, when it says "Owed Company," does that mean owed by the company, or owed to the company?

"Total paid by company" is $2,000 — but total paid by the company so far is $0. Does this mean total to be paid by the company? If so, that label is very misleading.

I understand that as people working in this industry these labels may be totally clear to you and to many of your users, but to an end-user who does not work in finance or HR, I had to take it on faith that I entered everything correctly because this dialog box at first glance made it seem that Concur thought the company had paid for all these things.

[KevinD]

@mtyznikBT Company payment = what your company will pay you or to a company credit card for users who have one.

Employee Payment = what user owes the the company or the company card issuer (applies to uses who have a company card and made a personal purchase on it).

Due Employee = what employee will be paid/reimbursed.

Owed Company = what employee will pay company.

Total Paid by Company should match Company Payments unless there is some unusual circumstance. 

[mtyznikBT]

Do you have any way to pass feedback to the product team? It would be very helpful to disambiguate some of these terms or add a tooltip.

[KevinD]

@mtyznikBT a change like this would need to be submitted through our Customer Influence Program and voted on by other customers to get implemented. This Summary window has been like this for several years, so I don’t foresee it getting changed, unless it is submitted through the proper channel and getting enough votes.