Re: Company card admin page BLANK

sreeleshskumar · ‎Aug 20, 2018

Hi Team,

I have noticed that Company card admin page under Administration->Company->Tools is showing a blank page. Is this something common issue for everyone? If yes why is it so? Any maintenance going on?

Company card admin page is blank

AS · ‎Aug 20, 2018

This is the same for me too!

KayPellack · ‎Aug 20, 2018

So glad that I'm not alone. I'll be opening a ticket with Concur Support if this doesn't magically re-appear in the next hour or two.

mzarhloul · ‎Aug 20, 2018

I'm having the same issue. Glad it's not just me!

JessicaL · ‎Aug 20, 2018

Yes, it's a known issue (I called this morning as well). There is no ETA for the fix yet. Hopefully, more information will be sent out from Concur soon.

Best,

Jessica
Travel and Expense System Administrator

SandraA · ‎Aug 20, 2018

And yet hours later there is no mention of it in Concur Open.

Isn't this what Concur Open is for?

Sandra Ahola
T-Mobile
Senior Analyst Travel, Card & Expense
US
https://www.linkedin.com/in/sandra-ahola-4704553/

KevinD · ‎Aug 22, 2018

I believe Concur Open is for things like Travel, Expense and Invoice as far as the end-user functions are concerned. For example, is the travel booking tool down, are people not able to get into their expense reports. The reason is because end-users are a majority and the outages are for things affecting the most users.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

SandraA · ‎Aug 22, 2018

If Concur open is for end users than we need an equivalent page for Admins. Not only is up to 100% of our job dependant on this - we also answer inquiries for all our employees.

Although we tell our employees about Concur Open - it seems they don't make a note of it. Concur is something they do once a month or once a week. They don't want that much involvement.

For my team this information is critical.

Sandra Ahola
T-Mobile
Senior Analyst Travel, Card & Expense
US
https://www.linkedin.com/in/sandra-ahola-4704553/

KayPellack · ‎Aug 20, 2018

I just checked, and in my instance it is now back.

mzarhloul · ‎Aug 20, 2018

Mine is back now as well.

tstagliano · ‎Aug 20, 2018

i too had the same issue but just checked again on my own and it is now working correctly

Thomas Stagliano, M.I.T.

jocelynfleur · ‎Aug 20, 2018

I am having the same issue and I can now search for cards but I still can't assign cards so I don't think it completely resolved. Has anybody been able to assign cards.

oziel-alvarez · ‎Aug 20, 2018

Hi Jocelyn!
I assigned some cards a few minutes ago. It took some seconds in loading, but it was possible for me.

KayPellack · ‎Aug 21, 2018

I was able to assign a card this morning, so you may want to try again.