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Hello all,
My company recently introduced the sync company credit card feature to Concur Expense (professional version). I created a credit card expense report for testing purposes. The status is stuck in 'processing payment' after the final approval. I am wondering how can I change the status to 'Paid' or 'Payment Confirmed'? Please note that we are paying the credit cards outside of Concur, and I only have limited admin access since I have not taken the training courses.
Best regards,
Bin
Solved! Go to Solution.
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@binxx006 I believe these are the steps you are looking for:
The function of the status 'Client Paid' is that you are telling Concur that the report will be paid out through the company's accounting department (outside of Concur).
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@binxx006 I believe these are the steps you are looking for:
The function of the status 'Client Paid' is that you are telling Concur that the report will be paid out through the company's accounting department (outside of Concur).
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Hi Kevin, Thank you for your reply. I reached out to the support, here is the response from them:
'We appreciate the prompt response but I regret to let you know that the feature to create a batch outside Expense Pay has been removed when you upgraded to the Professional platform.",
I think the only option for me is to manually run the Extract job. The only thing I don't like about it is that the job process all the reports that are in 'processing payment' status
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@binxx006 did you try the steps I posted above?