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swessels
Occasional Member - Level 2

Comments - Special Character - Send Back Report

We had an approver get an error message for using a period in the Comments field when attempting to send back a report.  We generally don't consider a period (or other basic punctuation) to be a special character.  Is anyone else experiencing this?  Error Message.png

2 Solutions
Solution
PoojaKumatkar
Routine Member - Level 3

HI @swessels ,

 

Usually this error should not come while sending report back to the employee. Comment field is a standard system field and it allows to enter any type of character values.

 

You can check internally with Concur admin whether they have added any field validation on comment field to restrict special char. 

 

Adding screenshot from our sandbox system where I can input anything including special char.

 

PoojaKumatkar_0-1728054357351.png

 

Thanks!
Regards,
Pooja

View solution in original post

Solution
crystalreports
Routine Member - Level 1

@swessels, that looks like someone enabled field validation on the Comment field and prohibited all special characters. Your company's Concur administrators can check that for you.

View solution in original post

2 REPLIES 2
Solution
PoojaKumatkar
Routine Member - Level 3

HI @swessels ,

 

Usually this error should not come while sending report back to the employee. Comment field is a standard system field and it allows to enter any type of character values.

 

You can check internally with Concur admin whether they have added any field validation on comment field to restrict special char. 

 

Adding screenshot from our sandbox system where I can input anything including special char.

 

PoojaKumatkar_0-1728054357351.png

 

Thanks!
Regards,
Pooja
Solution
crystalreports
Routine Member - Level 1

@swessels, that looks like someone enabled field validation on the Comment field and prohibited all special characters. Your company's Concur administrators can check that for you.