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eecrupe
Occasional Member - Level 2

Clarification: Expense report returned email timing

We have employees whose reports are rejected due to bank detail errors. They appear to receive a single notification letting them know this and when they do not act, the report sits in Aborted status indefinitely.

 

My query was around whether we could trigger a notification to those in Aborted status if they missed the rejection email.

Does anyone happen to have a process on how to handle these? I ask because we have reports that are years old.

 

Thank you, Elizabeth 

1 REPLY 1
KevinD
Community Manager
Community Manager

@eecrupe I don't believe there is anything you can do. You could submit a Help ticket to Concur Support to see if they know of a way to do it.


Thank you,
Kevin
SAP Concur Community Manager
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