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I have a situation where my Amex balance is $0. But I have two expenses that are showing up.
Originally the system would let me submit my expense report with hotel stay not booked through Concur. So I had to call the hotel directly to boot. It's a company hotel, but it's not listed in Concur.
Any suggestions on how to clear this up?
Thanks.
Solved! Go to Solution.
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@kevinhenson I took a look at your account and these items are from April 2022. I think you could just mark these items as personal so they won't get paid as they are obviously reconciled.
As a fail safe, I suggest asking your manager to make sure you can mark them personal. The other option is to delete the items from the report they are on, then have your company card admin hide them so they no longer appear.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@kevinhenson I took a look at your account and these items are from April 2022. I think you could just mark these items as personal so they won't get paid as they are obviously reconciled.
As a fail safe, I suggest asking your manager to make sure you can mark them personal. The other option is to delete the items from the report they are on, then have your company card admin hide them so they no longer appear.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Thanks! I marked them as personal. Now the system indicates that the amount owed by me is the balance of the two expenses which has already been reconciled. So no further action would be needed once the report is submitted.