@DaliaGamil hello there. There is a bit of info I would need to better assist you. First and foremost, do you have a profile set up for SAP Concur (accessed at: concursolutions.com). Without this profile, you won't be able to submit a claim. The concursolutions profile is different from the profile you created here for this community.
I'll await your reply then go from there.
Thank you,
Kevin
SAP Concur Community Manager
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