Changing payment type

[pandevp]

I have a payment listed as Cash that I cannot change to Travel Card. The payment was made on a Travel Card. TYIA

[JessicaL · Accepted solution]

Hello,

How long ago was the charge made on your company's travel card? Some things, like airfare and hotel, can take up to 8 business days to come into Concur.

Best,

[JessicaL · Accepted solution]

Hello,

How long ago was the charge made on your company's travel card? Some things, like airfare and hotel, can take up to 8 business days to come into Concur.

Best,

[KevinD · Accepted solution]

@pandevp I looked at your profile and it appears this issue has been resolved, correct?

[3213602]

Hello, i need help. My payment type was listed to cash before, and it was changed a week ago into Pending Card Transaction.

This is the reason why I can not submit my mileage claim at this time.

Wish i could change it back to cash (Payment Type)... thank you

[KevinD]

@3213602 Is this on the mobile app? We have seen this issue on the mobile app. For now, you'll need to open your expense report using the web version of SAP Concur to change the mileage payment type to cash. Our mobile team is currently working on a fix for the issue.

[3213602]

Yes Sir it's a mobile app... OK I will use the computer this time, thank you...

[parosio]

Hi to everyone!

I have "all" payment listed as Cash that I cannot change to Credit Card AMEX. My profile has been reloaded with others, but I think that there is a mismatching between My Profile in Concur and AMEX credit card. Can you pls help me? Tks Regards Paolo

[KevinD]

@parosio The way SAP Concur works for those with corporate cards is that you don't and in fact cannot choose the Payment Type to Corporate Card/AMEX. That payment type gets applied to expenses that have imported in from AMEX and uploaded into your profile. If all the Cash expenses you have were actually paid on your corporate AMEX, you will need to delete all of these and add the AMEX charges. 

Lastly, what do you mean by "My profile has been reloaded with others"? 

[parosio]

Hi Kevin

Thank you.

So, travel expenses have been paid with AMEX, but these type of credit card expenses don't appear in Concur, even if I check import expenses.

I asked to a collegue and he has the possibility to choose cash or credit card/electronic payment in Concur.

Ragarding my profile: there have been problems since I got hired (Sept 2021). For example: I searched some hotels for my travel business by Concur but no one was "available" .... I caught a wizard error (pls see screenshot in attach).....I had to reserve and pay directly through AMEX...Concur team (or better my focal point) said me to have found some problem with several profile just added. So my profile was reloaded in order to solve the problem (they hoped so). Now I can choose hotels (I haven't already tried to reserve an hotel because of AMEX problem), but I can't see AMEX expenses: If expenses are not imported in Concur I think I can't be rembursed. Isn't true?

Thank you

Bye

Paolo

[KevinD]

@parosio I looked at your profile and although you have been physically given a corporate AMEX card, the card is not assigned to you in the SAP Concur system. In fact, I didn't see the card account at all. That would explain why your AMEX transactions are not showing up for you. Try looking up James Lamont in your company directory. He has site administration permissions and should be able to help. 

[parosio]

Hello Kevin!

Thank you for your answer and for the great support!

I'll try to get in touch with James.

Thank you

Paolo

[Marjorie21]

Hi,

I try to change the payment type to my Corporate Card on only "Cash and Personal credit cards is available"

I had the Corporate card past week already, to let it some time to be registered. Today I removed my own credit card but I still cannot change the payment type. I looked in the forum but no clear answer. could you please help?

[KevinD]

@Marjorie21 the corporate card payment type is not, by design, available to be selected. It only shows for company card transactions. 

Can you take a screenshot of the items you are trying to change the payment type for, please? I have a feeling these are reservation/itinerary items. 

[Marjorie21]

I try to declare my expenses. (I am not working on reservation or itinerary.)

And I did not pay by cash or personal credit. I paid with a company card.

If I declare "cash or personal credit card", the company will reimburse me on my personal bank account and it is not good.

[KevinD]

@Marjorie21 I checked your profile and your company card isn't assigned to you yet in the system. I'm sending you a private message with a name. 

[gummj]

Hi Kevin- are you able to look into my profile as well? I am currently having the same issue. I bought an item with my company card, but only cash is available to select for payment type.

Thank you,

Jackie

[parosio]

Hi Kevin.

I have some problems in getting in touch with James.

Have you pls another contact for this matter? Maybe he is out of office. I need to organize a travel work for the next week.....Thank you

Have a nice day!

Bye

Paolo

[parosio]

Hi Kevin!Brooke Barry resolved the problem regarding the mismatching between my AMEX and my ID IBM. Thank you!!!! Bye. Paolo

[KevinD]

Glad to hear it. 🙂

[MandyLeung]

Hi Kevin.

I have the same problem as well 😞
I paid the flight with AMEX corp card but when I submit the expenses report, there is only "CASH" option...and without "Credit card" option...

Could you please help:(

Thanks

Mandy

[tucksned]

I am also having the same problem.  I can not select my corporate card as a payment option.  Please advise. Thanks.