Card Charges listed in View Transactions but not Available Expenses

[csimon]

Hello fellow admins!

We have a user who has about 7 outstanding corporate card charges. They do not appear in his Available Expenses queue but show up in View Transactions. It's really strange. Any ideas before I open a support ticket?

[KevinD]

@csimon Hello there. That is quite strange. Can you send me a private message with your company name and the users full name, please? 

I'd like to see if the issue happens for me too. 

[abhijit]

Hi,

We faced a similar issue once in our company.

I can't comment what is the reason but I advised the employee to logout, clear cache, temp. files and login via chrome browser. Surprisingly, it worked hence you can also try 🙂

Concur support will give you the exact RCA for the reason though so it is worth raising a ticket, let me know if you get any response, will be good from a knowledge point of view.

Thanks!

[David2]

Hi all, was there any resolution to this issue. Currently, I'm facing the exact same thing (charge showing up in View Transactions but not in Available Expenses). My deadline to submit this expense is today so any advice in this regard would be much appreciated. Thanks!

[aayushi261994]

Hi Guys,

We are also facing similar issues. Any resolution yet?