Cannot submit expense report

[mikebevil]

Hello, I made a mistake and failed to file an expense for several months. I am getting the attached error. Can someone please explain what I need to do in order to get this submitted before my Amex gets cut off. Thank you.

[KevinD]

@mikebevil to be able to assist you, I'll need to know the name of your company. That way I can go in and look at your expense reports and see what is happening. Sounds like from the exception message, you have older AMEX transactions you have not yet submitted. 

I'll await your reply on what your company name is. 

[mikebevil]

Sorry. I work for IBM

[KevinD]

@mikebevil have you resolved the issue. I'm looking at your account and I see two recently submitted expense reports. It appears the issue is cleared up. Please let me know. 

[mikebevil]

I am hoping that I did actually. I changed some things up and I was finally able to submit. I had to eat $12 in charges, but that seems like a fair tax for being so stupid and letting this go this long 😃

Thank you for trying to help. Cross your fingers for me that they go through.

[KevinD]

@mikebevil happy to help where I can. I can see your reports are submitted, so let's hope they get approved with no issues.

[ekogen]

Hi  KevinD,

I am also trying to submit an expense report but it's telling me that "the amount to be paid on your behalf to your company card exceeds the amount available from your company reimbursement. adjust the payment to match the available amount before submitting" however, i reviewed the company policy and i am submitting an expense report within the limit.

Please help. I need to submit it before the year ends so it is charge to 2020. I tried calling support but it just kept ringing. I work for J&J btw.

Thanks

Emma

[ekogen]

KevinD,

Please ignore the message. I was finally able to talk to a contact support agent.

Thanks

Emma