cancel
Showing results for 
Search instead for 
Did you mean: 
Occasional Member - Level 1

Cannot login to Concur Mobile App

I've been able to access the Concur website but unable to get onto the mobile app. I have tried to reset my password and pin on the website. I've also deleted and reloaded the app. Anyone have an idea that might help me be able to use the app again?

23 Replies
SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Cw1 ,

Good day.

When you try to login to the app. What error message are you getting?

I am thinking that you have already been locked out from your Concur mobile account.

If you can kindly send me via email your loginID?

 

Regards,

AnnaDizo

 

Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hi Anna, 

 

I have attached a pic of the error message. My username is Courtney.wilson@acutus.com

A6B6C0EC-0F75-4CDA-855F-114774D724AB.jpeg

 

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Cw1 ,

Yes, this error denotes that you have been locked out on your Concur account in the app. If you would permit, I can do a remote wipe from my end to reset your mobile PIN, would that be okay?

 

I will provide another instruction after.

 

Regards,

Anna

SAP Concur Support

Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Yes that is fine. Please let me know what I need to do after you reset it. 

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Cw1 

Thank you.

I have reset your PIN. Kindly login to your account on Concur web. Go to your Profile >> Concur Mobile Registration page - you will see an option to create a new PIN. Create a new one and save and try logging in to the app using your new PIN.

 

Let me know the result.

 

Regards,

AnnaDizo

Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

That worked! Thank you. Do you know how it might have gotten locked? I usually stay logged in on my phone but I've had this happen a couple of times where it logs me out and I can't get back in. 

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Cw1 ,

Nice to hear that it is now working!

Normally, this issue happens when User incorrectly enter a PIN many times causing the User to be locked out from their account in Concur mobile.

Regards,

AnnaDizo

SAP Concur Support

Occasional Member - Level 1

Re: Cannot login to Concur Mobile App

Hello AnnaDizo,

 

I am having the exact same issue. Is there any way you can help me also? I haven't been able to log in and get the same prompt message as of today. Any help would be much appreciated!

 

Thank you! 

SAP Concur Employee
SAP Concur Employee

Re: Cannot login to Concur Mobile App

Hi @Oscar8433 ,

Glad to be of assistance!

If you can kindly email me also your Login ID and permission to reset/remote wipe your mobile PIN so you can create a new one?

 

Regards,

Anna

SAP Concur Support