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I'm a delegate for an exec. He updated his old bank account to "NO" for active, and added new banking information. The Account History still shows old banking as "NO" and "The account is eligible to receive payments" and tries to deposit to that account. Account History is like this:
Routing Bank Acct Type Active Activity Description Last changed
old bank old acct # Ck'ing NO Confirmed Eligible to rcv payments 09/07/2022
new bank new acct# Ck'ing YES Confirmed Eligible to rcv payments 09/07/2022
new bank new acct# Ck'ing NO Confirmed Eligible to rcv payments 09/07/2022
old bank old acct# Ck'ing NO Returned bank returned payment 08/26/2022
old bank old acct# Ck'ing NO Confirmed Eligible to rcv payment 08/17/2022
new bank new acct# Ck'ing YES Confirmed Eligible to rcv payment 08/17/2022
old bank old acct# Ck'ing YES Returned bank returned payment 08/12/2022
old bank old acct# Ck'ing YES Confirmed Eligible to rcv payment 11/13/2018
There was fraud on his old account, so he is concerned that it still shows that it is eligible to receive payments even though it is NOT active. When he goes online, it will not let him change that field. Can anyone provide advice on how the old account ineligible to receive payments? And why didn't the payment go to the new account after the 08/17/2022 update?
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@Laurie4206 users cannot change the description field. The system should use the last bank account that was added. So, even if the old bank account shows Eligible to receive payments, if he has a newer account entered that is Active, the system should use that account.
If you send me a private message with your exec's name, I can at least look to see what the system shows from the back office perspective. Also, in your private message, please send the last four digits of the account that should be receiving payments. To send me a private message, click my username (KevinD) then click Message.