Cannot change bank acount to NO for active

[Laurie4206]

I'm a delegate for an exec. He updated his old bank account to "NO" for active, and added new banking information. The Account History still shows old banking as "NO" and  "The account is eligible to receive payments"  and tries to deposit to that account. Account History is like this:

Routing    Bank Acct   Type    Active  Activity        Description                              Last changed 

old bank   old acct #    Ck'ing    NO     Confirmed     Eligible to rcv payments    09/07/2022

new bank  new acct#   Ck'ing   YES    Confirmed     Eligible to rcv payments   09/07/2022

new bank  new acct#   Ck'ing   NO      Confirmed     Eligible to rcv payments   09/07/2022

old bank   old acct#     Ck'ing  NO      Returned       bank returned payment 08/26/2022

old bank    old acct#     Ck'ing   NO       Confirmed    Eligible to rcv payment      08/17/2022

new bank  new acct#    Ck'ing  YES    Confirmed    Eligible to rcv payment      08/17/2022

old bank     old acct#     Ck'ing  YES       Returned      bank returned payment     08/12/2022

old bank     old acct#      Ck'ing  YES      Confirmed    Eligible to rcv payment      11/13/2018

There was fraud on his old account, so he is concerned that it still shows that it is eligible to receive payments even though it is NOT active.  When he goes online, it will not let him change that field.  Can anyone provide advice on how the old account ineligible to receive payments? And why didn't the payment go to the new account after the 08/17/2022 update?

[KevinD]

@Laurie4206 users cannot change the description field. The system should use the last bank account that was added. So, even if the old bank account shows Eligible to receive payments, if he has a newer account entered that is Active, the system should use that account. 

If you send me a private message with your exec's name, I can at least look to see what the system shows from the back office perspective. Also, in your private message, please send the last four digits of the account that should be receiving payments. To send me a private message, click my username (KevinD) then click Message.