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New Member - Level 1

Cancelled Hotel Transaction Booked through Concur

I have a transaction on my corporate card that I cancelled before confirming on the Concur website, but it is still showing on my manage expense page.  How do I resolve this since this reservation was cancelled?

Community Manager
Community Manager

@ER_Cox hello there. I'm wondering why you were charged on your corporate card if the hotel was canceled. Are you supposed to receive a credit from the hotel since you didn't actually stay there? 


Let me know and then I can let you know what next steps should be.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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