Cancelled Hotel Transaction Booked through Concur

[ER_Cox]

I have a transaction on my corporate card that I cancelled before confirming on the Concur website, but it is still showing on my manage expense page.  How do I resolve this since this reservation was cancelled?

[KevinD]

@ER_Cox hello there. I'm wondering why you were charged on your corporate card if the hotel was canceled. Are you supposed to receive a credit from the hotel since you didn't actually stay there? 

Let me know and then I can let you know what next steps should be.

[eamonkirwan]

Hi KevinD, 

First time reaching out. I selected a hotel in concur and I did not finalise the booking but it is now confirming that if i want to cancle I will be liable for a 300gbp charge to hotel - can you help me please ?

msg on concur In progress-unfinished reservation

Thanks Edward 

[KevinD]

@eamonkirwan that is a bit strange since you didn't actually finish the reservation. Also, is the date of check-in more than 24 hours away? Hotels don't usually charge a cancellation fee unless it is less than 24 hours from check-in. 

I think the best thing to do is call your company's travel agency to see if they can get it cancelled. If you log in to SAP Concur, you should see a Company Notes section on the home screen. In there you should be able to find contact information for the travel agency.